Katryn's Cleaners Terms and Conditions
1. Access to our Site
1.1 Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or modify the service we offer on the site without further notice. We shall not be liable if for whatever reason our site is not accessible at any moment or during any period of time.
1.2 From time to time, we may suspend or terminate access to our entire site, or parts of it, to users who have registered with us.
1.3 If you have chosen an ID code, password, or any other piece of information or are provided with such as part of our security procedures, you must handle such information as confidential and may not disclose it to third parties. At all times we are entitled to disable any user ID or password, either selected by you or assigned to you by us, if we deem you have not been able to comply with these terms.
1.4 Any arrangements necessary for you in order to gain access to our site are your responsibility. You are also responsible for ensuring that people who use your internet connection to access our site are aware of these terms and that they comply with these terms.
2. Transactions concluded through our site and our liability to you
2.1 We operate as an introductory agent for providers of services. As such, we have been granted authority by aforesaid providers to enter into a contract with you on the service providers’ behalf. We will do this by responding to your booking request and designating an available service provider to carry out the job. You will receive an email confirming the details of your booking and providing a link to the Services Terms and Conditions.
2.2 Following an indication of your consent to the Services Terms and Conditions and the terms set out in the email using the link provided in the email, a contract will come into existence between you and the Provider.
2.3 The parties to your contract are you and the Provider. The Provider is solely responsible for the provision of the services. Please read the Services Terms and Conditions carefully and ensure you understand and agree to them, as you will be legally bound by the terms once you have indicated your consent to them.
2.4 During the provision of services by the Provider to you, you should refer to us as your primary point of contact. We will also process all non-cash payments from you on behalf of the Provider.
2.5 We endeavour to vet and appoint an appropriate Provider. However, the responsibility for the provision of the services rests solely on the Provider. You hold us free of all liability and responsibility for the provision of the services. 2.6 Your feedback on Providers is always appreciated. Should problems of any kind with a Provider arise, please contact us straightaway on 020 3746 2381.
3. Intellectual Property Rights
3.1 We own or are licensed to all intellectual property rights in our site, and its content. Those materials are subject to copyright laws and treaties around the world. All such rights are reserved.
3.2 You are allowed to print off one copy, and download excerpts, of any page(s) from our site to use for your personal reference. You may cite material posted on our site to members of your organisation.
3.3 Modifying the paper or digital copies of any printed or downloaded materials is prohibited. No illustrations, photographs, video or audio segments or any graphics can be used separately from any accompanying text.
3.4 You must always acknowledge our status (and that of any identified contributors) as the authors of material on our site.
3.5 You may use materials on our site for commercial purposes only after obtaining a licence to do so from us or our licensors. Any other use of materials on our website is prohibited.
4. Reliance on information posted
4.1 Reliance should not be placed on commentary and other materials posted on our site. They are not intended to qualify as advice.
4.2 We are therefore exempt from liability and responsibility for any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
5. Our site changes regularly
5.1 We use reasonable endeavours to update our site regularly, and may modify the content at any time. Should the need arise, we may suspend or terminate indefinitely access to our site.
5.2 We aim to maintain the content on our website accurate, appropriate and up-to-date. We are under no obligation to update material on our website, which may be out of date at any given time.
6. Our liability for the material on the site
6.1 To the extent permitted by law, we accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) our site or the use of or reliance upon any content included on our site.
6.2. To the extent permitted by law, we exclude liability for all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
6.3. We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill; wasted management or office time; and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
6.4. We will not be liable to you in respect of any loss or corruption of any data, database or software.
6.5. Nothing in these terms and conditions will limit or exclude any liability for death or personal injury resulting from negligence or for fraud or fraudulent misrepresentation. Nothing in these terms and conditions limits any liabilities in any way that is not permitted under applicable law or excludes any liabilities that may not be excluded under applicable law.
7. Information about you and your visits to our site
7.2 By using our site, you agree to such processing and you acknowledge that all data, which you have provided is accurate.
8. Uploading material to our site
8.1 Upon using a feature of our website to upload material to our site, or to make contact with other users of our site, you must do so in compliance with the content standards set out in these terms. You warrant that any contribution you make is compliant with those standards, and you exempt our liability for any breach of that warranty.
8.2 We have the right to use, copy, distribute and disclose to third parties any unsolicited material for any purpose. Any material you upload to our site will be considered non-confidential and non-proprietary. In the event that a third party claims intellectual property over any material you have uploaded to our website, we have the right to disclose your identity. We also have the right to disclose your identity to third parties who believe your contributed materials violate their right of privacy.
8.3 We are exempt from responsibility or liability to any third party for the content or veracity of any materials which you or any other user have posted on our site.
8.4 Any material can and will be removed at our discretion if deemed non-compliant with the content standards set out in these terms.
9. Viruses, hacking and other offences
9.1 You must not use our website in any way that causes or may cause damage to the website or impair its performance and accessibility. You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, or any other malicious computer software. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
9.2 Any act breaching this provision, would implicate you of a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will provide co-operation to those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will be immediately revoked.
9.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
10. Linking to our site
10.1 You may link to our homepage, on the condition that you do so in a fair and legal manner which does not harm our reputation or obtain any profit from it. However, you must not add a link as to imply some sort of collaboration, consent or endorsement which does not exist.
10.2 You must not add a link from a website that is not in your possession.
10.3 You must not create a to any part of our site other than the home page. You must not link from websites which fail to comply in all respects with the content standards set out in these terms. Our site must not be framed on any other site. We reserve the right to withdraw linking permission at our discretion without giving notice.
10.4 To inquire about the use of material on our site other than that set out above, please send a request to [email protected]
11. Links from our site
11.1 Any links to other sites and resources provided by third parties which are displayed on our website are provided for your information only.
11.2 We have no control over the contents of those sites or resources. You can not hold us responsible for them or for any loss or damage that may arise from your use of them.
12. Jurisdiction and applicable law
12.1 Any claim or dispute arising from, or related to, a visit to our site will be be subject to English law and the non-exclusive jurisdiction of the English courts. We retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
12.2 Any disputes concerning these terms and conditions, or any matters arising therefrom or associated therewith (including non-contractual disputes or claims) will be governed by and construed in accordance with the law of England and Wales.
14. Concerns that May Arise
If you wish to express any concerns about material which appears on our site, please contact [email protected]